• Description:SDI-Service Desk Foundation Qualification
• Passing Score:0%
• Practice Test - Number of questions:96 questions
• Simulation Test - Number of questions:96 questions
• Simulation Test Duration:120 minutes
• Has explanations:No

What is the best reason for using a standard greeting when answering telephone calls?

Answer(s)

1. Using a standard greeting complies with Service Desk standards.
2. Using a standard greeting ensures consistent service.
3. Using a standard greeting makes the customer feel humble.
4. Using a standard greeting prevents individuals developing their own greetings.

Using a standard greeting ensures consistent service.