• Description: SDI-Service Desk Foundation Qualification
• Passing Score: 0%
• Practice Test - Number of questions: 96 questions
• Simulation Test - Number of questions: 96 questions
• Simulation Test Duration: 120 minutes
• Has explanations: No

What is the most likely benefit of recording all Incidents?

Answer(s)

1. Recording all Incidents enables the Service Desk to be proactive.
2. Recording all Incidents demonstrates the effectiveness of the Service Desk.
3. Recording all Incidents establishes service levels.
4. Recording all Incidents saves the Service Desk money.

Recording all Incidents enables the Service Desk to be proactive.