• Description: HDI Qulified help desk manager(hdm)
• Passing Score: 75%
• Practice Test - Number of questions: 88 questions
• Simulation Test - Number of questions: 88 questions
• Simulation Test Duration: 90 minutes
• Has explanations: No

You are supporting someone from a different culture. How can you improve your communication? (Choose three.)

Answer(s)

1. speak slowly and loudly
2. pause to verify understanding
3. encourage the person to ask for clarification
4. use proper/standard language expressions (eliminate slang)

pause to verify understanding

encourage the person to ask for clarification

use proper/standard language expressions (eliminate slang)