| QQ0-200 Exam |
| QQ0-200 - Exam Information |
- Description: HDI Qualified Help Desk Senior Analyst (HDSA)
- Passing Score: 75%
- Practice Test - Number of questions: 76 questions
- Simulation Test - Number of questions: 76 questions
- Simulation Test Duration: 90 minutes
- Has explanations: No
| Question of the day |
When communicating with a customer, it is best to avoid _____. (Choose two)
Answer(s)
- Apologies.
- Empathising.
- Use of slang.
- Technical terms.
Use of slang.
Technical terms.