• Description:Nortel 920-447 (NNCSE) Contact Center
• Passing Score:75%
• Practice Test - Number of questions:41 questions
• Simulation Test - Number of questions:41 questions
• Simulation Test Duration:41 minutes
• Has explanations:No

IT department has a Meridian1 Option 11C, a SCCS 4.0 Symposium TAPI 2.3, Symposium Agent 2.3 and MeridianMail 11 They have 78 agents and 8 supervidors.They operate on a Windows 2000 network with Windows 2000 Perfessional clientsThey have a Problem with missing digits from CLID of incoming calls when a call is coming from a specific location.This was recognized as a known problem in the past with a few other customers. The Meridian PEP library was checked and a patch for this problem was found. What two steps should be taken to resolve this problem? (Choose two.)

Answer(s)

1. Download the PEP from the Meridian PEP library
2. Shut down the Telephony service and install the PEP
3. Shut down TAPI service Provider and Telephone Service and apply the PEP.
4. Apply the PEP and then restart TAPI Service Provider and ACD Proxy Service.
5. Shut down TAPI Service Provider's Service and ACDProxy Service before installing the patch' install the PEP and then restart the service.

Download the PEP from the Meridian PEP library

Shut down TAPI Service Provider's Service and ACDProxy Service before installing the patch' install the PEP and then restart the service.