• Description: Nortel 920-447 (NNCSE) Contact Center
• Passing Score: 75%
• Practice Test - Number of questions: 41 questions
• Simulation Test - Number of questions: 41 questions
• Simulation Test Duration: 41 minutes
• Has explanations: No

IT department with a credit card business has a Meridian 1 Option 61C 25.10 and SCCS 4.0 with a third party database where all their customers' information is stored. * They want a Contact Center application that will increase productivity by providing their agents with screen pops at that their PCs. * If the customer is in the company's database, the screen pops will be the caller's phone number and will be populated with caller information as soon as the call arrives on the phone sets. * If this is a new customer, a blank window will pop up let them enter the caller's information. Which applications will meet their needs?

Answer(s)

1. Symposium TAPI and Sypmposium agent agent
2. Symposium TAPI and Sypmposium web client
3. Symposium Web center portal and symposium TAPI
4. Symposium call center server and symposium agent

Symposium TAPI and Sypmposium agent agent