• Description: Nortel 920-316 (NNCSS) SCCS/Express/TAPI/Web Client/Agent
• Passing Score: 75%
• Practice Test - Number of questions: 61 questions
• Simulation Test - Number of questions: 61 questions
• Simulation Test Duration: 41 minutes
• Has explanations: No

An existing enterprise customer wants to add contact-center administrative functionality to the 110 supervisors within the environment. The IT department is not predisposed to taking on any products at the desktop level that will require conflicting resident software loading or ongoing IT support staff after installation at the desktop. What product(s) can scale to this extent and meet the IT requirements?

Answer(s)

1. Symposium Web Client with server-loaded enhancements
2. Symposium classic client with minimum enhancements per year
3. Symposium Web Center Portal client with enhancements downloadable form the internet
4. A combination of Symposium classic client and Symposium Web Center Portal client with minimal internet accessed enhancements

A combination of Symposium classic client and Symposium Web Center Portal client with minimal internet accessed enhancements