• Description: Nortel 920-165 (NNCDS) Contact Center Ris.6.0
• Passing Score: 75%
• Practice Test - Number of questions: 53 questions
• Simulation Test - Number of questions: 53 questions
• Simulation Test Duration: 41 minutes
• Has explanations: No

IT department has a new call center using a Contact Center Manager Server system. They want to take full advantage of the Outbound Campaign Management Tool. Which three feature keys must be enabled on the agent's telephone sets in Overlay 11 (LD 11) in a Meridian 1 switch? (Choose three.)

Answer(s)

1. DN
2. LNR
3. ACD
4. TOD
5. AST

DN

ACD

AST