• Description:Nortel 920-164 (NCCSS) Contact Center Manager RIs6.0 I & M
• Passing Score:75%
• Practice Test - Number of questions:48 questions
• Simulation Test - Number of questions:48 questions
• Simulation Test Duration:41 minutes
• Has explanations:No

A customer has Contact Center Manager Server (CCMS) with Communication Server (CS)1000 Rls. 4.0. They purchased CallPilot Rls. 4.0 and want to integrate it with CCMS. How should the CallPilot Application Manager be programmed to interface with CCMS?

Answer(s)

1. Access queue inCallPilot's SDN table.
2. Access queue inCallPilot switch information window.
3. Use the Voice Services application inCallPilot's SDN table.
4. Use the IVR queue in theCallPilot switch information window.

Use the Voice Services application inCallPilot's SDN table.