• Description: Nortel 920-163 (NCCSS) Contact Center Manager RIs.6.0 Technical Support
• Passing Score: 75%
• Practice Test - Number of questions: 54 questions
• Simulation Test - Number of questions: 54 questions
• Simulation Test Duration: 41 minutes
• Has explanations: No

You need to configure NACD-DNs to allow the Contact Center Manager Server (CCMS) to communicate with the switch NACD software. This will enable you to route overflow calls to other CCMS sites. Before you commence this activity, there are two very important assumptions. What are these two assumptions? (Choose two.)

Answer(s)

1. Overlay program 21 has been loaded.
2. You are a member of the Administrator's Group on the CCMS.
3. You are familiar with switch Change and Diagnostics overlays.
4. You know the user ID and password to log onto the switch administration terminal.

You are familiar with switch Change and Diagnostics overlays.

You know the user ID and password to log onto the switch administration terminal.