• Description:Nortel 920-119 (NNCSS) Symposium Call Center TAPI/Agent
• Passing Score:75%
• Practice Test - Number of questions:66 questions
• Simulation Test - Number of questions:66 questions
• Simulation Test Duration:41 minutes
• Has explanations:No

IT department is installing a TAPI custom application for screen-pop on agents PCs running Windows 98. After completing the install, initial testing shows that the screen-pop does not work on any PCs. What is the most likely cause?

Answer(s)

1. The workstations all require the Microsoft TAPI 2.1 client patch.
2. Windows 98 does not support TAPI 2.1 client/server application natively
3. The customer has to upgrade PC's to windows 2000 Pro because it is not supported on windows 98.
4. The TCMSETUP /c has not been executed on agents PC's to establish the relationship with the server as required by the Microsoft architecture.

The TCMSETUP /c has not been executed on agents PC's to establish the relationship with the server as required by the Microsoft architecture.