• Description: Nortel 920-118 (NNCSS) Symposium Call Center Server TAPI/Agent Inst/ Main
• Passing Score: 75%
• Practice Test - Number of questions: 41 questions
• Simulation Test - Number of questions: 41 questions
• Simulation Test Duration: 41 minutes
• Has explanations: No

A problem ticket has been opened regarding some Symposium Agent 2.3 users not getting a screen-pop for inbound calls. All Symposium Agent users are sharing the same configuration regarding the profile, tabs and inbound rules. What is the most likely cause of the problem?

Answer(s)

1. Due to high traffic, screen-pop does not work all the time.
2. These SA users are not configured at all in the SA database.
3. These SA users have not been correctly defined in the TAPI configuration.
4. The SA users have not bee correctly associated with the active inbound rule.

The SA users have not bee correctly associated with the active inbound rule.