• Description: Unified Contact Center Enterprise Implementation(UCCEI)
• Passing Score: 75%
• Practice Test - Number of questions: 75 questions
• Simulation Test - Number of questions: 75 questions
• Simulation Test Duration: 90 minutes
• Has explanations: No

In the Cisco Unified Contact Center Enterprise, using the CTI OS Desktop there is a standard button for "Emergency Assist," which will find the team supervisor and bring them into the call. Using the Agent Desk Settings above, how is the supervisor brought into the call?

Answer(s)

1. The supervisor will get a conference call from the agent, with just the agent first, then they canjoin the caller, and a CTI message will be sent to the call recording system to record this call.
2. The supervisor will be joined into a conference with the agent and caller automatically, and a
3. message will be sent to the call recording system to record this call.C. The supervisor will be joined to a conference with the caller and the agent will be dropped fromthe call once the supervisor is connected, and a CTI message will be sent to the call recordingsystem to record this call.
4. The agent will have to manually consult the supervisor on their second line of the Cisco IPPhone, and a CTI message will be sent to the call recording system to record this call once thesupervisor is on the line.

The supervisor will be joined into a conference with the agent and caller automatically, and a