• Description:IP Contact Center Express Implementation
• Passing Score:75%
• Practice Test - Number of questions:128 questions
• Simulation Test - Number of questions:128 questions
• Simulation Test Duration:90 minutes
• Has explanations:Yes

What must be done before a supervisor can use the full features of the Cisco Supervisor Desktop?

Answer(s)

1. install Realtime Reporting client
2. install Historical Reporting client
3. log on an ICD agent (non-supervisor)
4. configure a team via Cisco Desktop Administrator
5. install and execute Cisco Agent Desktop for the supervisor

install and execute Cisco Agent Desktop for the supervisor