| 642-162 Exam |
| 642-162 - Exam Information |
- Description: IP Contact Center Express Implementation
- Passing Score: 75%
- Practice Test - Number of questions: 128 questions
- Simulation Test - Number of questions: 128 questions
- Simulation Test Duration: 90 minutes
- Has explanations: Yes
| Question of the day |
What formula do you use to compute the number of IVR ports?
Answer(s)
- Erlang B
- Erlang C
- AHT * BHCA
- VG ports + CTI ports
Erlang B