• Description: 642-091 CRM Express lntegration
• Passing Score: 75%
• Practice Test - Number of questions: 40 questions
• Simulation Test - Number of questions: 40 questions
• Simulation Test Duration: 41 minutes
• Has explanations: Yes

Select the answer that best describes the Call Information Capture feature provided by the Cisco CRM Communications Connector.

Answer(s)

1. captures incoming and outgoing call information including calling number, called number, and call start and end times.
2. captures the customer name from the caller ID information sent with incoming call from the telephone company
3. captures the incoming and outgoing call information, and customer name from the caller ID information sent with the incoming call from the telephone company
4. none of the above; you have to manually input call information into the phone activity record

captures incoming and outgoing call information including calling number, called number, and call start and end times.