Which one of the following statements about internal and external customers is true?
Answer(s)
- - Process output that is not paid for only goes to internal customers
- - External customers should not be privy to project details when working on joint projects
- - Requirements of internal customers will drive more improvement than requirements ofexternal customers
- - Internal customers are fellow associates who need the process output to carry out their work
Correct Answer
- Internal customers are fellow associates who need the process output to carry out their work