• Description: Avaya Voice Self-Service Design Elective Exam
• Passing Score: 0%
• Practice Test - Number of questions: 67 questions
• Simulation Test - Number of questions: 67 questions
• Simulation Test Duration: 120 minutes
• Has explanations: No

Answer(s)

1. online luxury food company has internally developed an Avaya Voice Self-Service solution.Callers can choose to be transferred to an agent at the end of a series of prompts. Some"premier" customers are complaining that they want to be connected automatically to theirpreferred agent or agents without using the self-service system. The business is planning toimplement an Avaya Interactive Response (IR) system and an Avaya Interaction Center solution(IC) to replace the existing system.Which solution is appropriate for this customer?A. Create a short script on Avaya IR to give a "Welcome" message and immediately transfer thecall.
2. Have the Avaya IR immediately prompt the user for their account number and route the callbefore any other prompts.
3. Create a Transaction Assembler Script (TAS) application on the Avaya IR to prescreen the calland route without answering.
4. Use workflow on the Avaya IC to prescreen the call and route premier customers to an agentand route non-premier customers to the IVR.

Use workflow on the Avaya IC to prescreen the call and route premier customers to an agentand route non-premier customers to the IVR.